Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Late or missing refunds (if eligible)If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at support@fanfreakz.com.

If you are using buying our shipping protection insurance or our return assurance, then you are eligible for a refund, return, or reshipment, just let us know.

If the product significantly different or broken, and We can discuss refund with these 3 options

1. You can either keep the item & receive a partial refund.

2. Return it and get Full Refund. You are responsible for the shipping cost of the return.

3. We send reshipment for new item for you without paying again. 4. You do not receive your orders more than 60 days, which the orders might be lost during the shipment since the tracking are not updating anymore.

All refund & return request must be made within 7 days after the product is delivered or after on-time delivery period.

Right now we also requiring Paypal Account to refund.

Please provide the purchase proof & Paypal email address so I can transfer your refund. buyer must pay the Overseas fee of Paypal ( if there is ).

You are not eligible for an on-time delivery refund if:

1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).

2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster).

3. Other exceptional circumstances outside the control.

You are not eligible for Refund if:

1. You make wrong orders and we have shipped your orders.

2. You make wrong orders and you do not want to return the item ( Buyer must pay for the return shipping since they are asking for exchange for the items, this might happens usually for the item which has variants of size, that is why we always encourage buyer to check our sizing chart very carefully before making the orders to avoid any different perception of sizing standard for some countries or manufacturers ).

3. You change your mind after the orders reach your country and asking for return.

4. Subjective reason.

High-Quality Knitted Turtleneck Sweater

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