Return Assurance Claims

By adding return assurance to your order, you will receive a special service that allows you to return the FINAL SALES items. Once your returned item has been received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund. If your returned items are approved, then your refund will be processed and a credit will automatically be applied to your credit card or the original method of payment within 5-10 business days.

Note: We will assist with the return process so please do not return the item without a confirmed address from us or your claim will be declined/considered invalid.

Return Assurance Policy

  1. Our policy lasts for 3 days after the tracking information status is delivered. If you submit a claim more than 3 days after the item is delivered, we can’t process the return claim.

  2. You are responsible for paying for the return shipping cost. Shipping costs are non-refundable.

  3. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging

 How to Submit a Return Assurance Claim

  1. Add our return assurance to your cart at checkout when you place the order.

  2. Open the Return Assurance Claims page option at the bottom of our website's main page.

  3. Fill in your email address and order number to submit. Select the item you want to return and add the reason why you want to return the item. Provide photos showing that the item is unused and in the original packaging.

  4. Your claim will be reviewed by our staff and we will contact you via email. Please make sure your email address is correct.

  5. If you don't receive a confirmation email after filing a claim within 2 days, please contact us at support@fanfreakz.com